Return & Refund Policy For Products Purchased on searchyvr.com
Custom Items
All custom-made items are non-refundable unless the item arrives damaged or defective. If there’s an issue with your custom order, please contact us within 7 days of delivery with a photo and description of the problem so we can make it right.
Non-Custom Items
Unopened, non-custom items may be returned for a full refund if the return is initiated within 14 days of delivery. The item must be in its original condition, and the customer is responsible for return shipping costs.
If a non-custom item has been opened, it is not eligible for a refund, but we will offer store credit once the item is returned. Shipping costs remain the responsibility of the customer.
Refund Processing Time
Refunds will be processed within 14 business days.